Shipping your package
Packages are generally shipped within 3 days of receipt of payment.
They are shipped via La Poste in Colissimo home with or without signature for France, or Colissimo international for the rest of the world.
Orders, paid by credit card, check or transfer:
Colissimo within 48 to 72 hours, excluding package preparation time.
During the validation of your order, the shipping costs of your package are indicated to you according to your choice of delivery method.
We do not charge any preparation or packaging costs, transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them.
Special conditions for deliveries to collection points and shops
Due to an increase in the number of disputes following deliveries to collection points and shops, we will systematically refuse any request for delivery of orders to local shops, shops and collection points. If, however, during the order validation process, the customer records a delivery to a store, pick-up point or local store, he will assume full responsibility and the company L'OR DES LAVANDES will not be held responsible, if the package is not delivered or received correctly by the customer. No replacement package will be returned, the order will be considered lost by the customer himself.
Track your order
Whatever delivery method you choose, we'll send you a link to track your package online.
When confirming your order, you will automatically receive a confirmation email to the address you entered. This e-mail will include in particular the reference of your order, which will be recalled when you have any questions concerning it.
Regarding the shipment of your order, emails detailing the status of your order in real time will be sent to you.
You will also be able to track the status of your package from your account management area.
Also from this secure space, you will also have access to your order history
Your package is shipped at your own risk, but special attention is paid to fragile items.
The dimensions of the boxes are appropriate and your items are properly protected.